Refund policy

RETURN POLICY

Orders within the United States may be returned for store credit within 7 days of delivery, Refunds are not available.

The following orders on taliaperla.com are final sale:

• International orders shipped to destinations outside the United States;
• All handmade beaded necklaces
• Custom orders (including engraved or otherwise altered items);
  
• Orders purchased with store credit.

We do not accept returns or exchanges of any of the above items.

If you wish to return an item that is eligible for return, please contact hello@taliaperla.com to initiate the return process. Returns must be authorized by a customer service representative. If your purchase is eligible for return, a customer service representative will provide instructions for return and a return authorization form that must be included with your return shipment. Returns must be shipped within 3 days of your receipt of the return authorization form.

Items must be in original, unworn condition, including original packaging, to be accepted for return. In the event of noncompliance, we reserve the right to deny the return and/or deduct a restocking or repair fee from any store credit.

Returns initiated beyond 7 days of receipt of your order, or shipped beyond 3 days of your receipt of a return authorization, will not be accepted.

Please note that store credit issued as a result of a return excludes any shipping fees paid in connection with the original order, and that all return shipping costs are the customer’s responsibility. 

If you have any questions about any piece before making a purchase, please do not hesitate to contact us at hello@taliaperla.com. We will gladly address any questions or concerns you may have.

SHIPPING

All orders are custom packaged with special care to ensure the quality and safety of your purchase. All orders are shipped via United Parcel Service (“UPS”) or DHL. Please email hello@taliaperla.com with any inquiries. For orders shipped to destinations outside the United States, the shipping cost displayed at checkout does not include any duties, taxes, or other fees that may be assessed on the shipment, all of which are the customer’s responsibility. 

Talia Perla is not responsible for any duties, taxes, or other fees that may be assessed on international shipments.

PRODUCT AVAILABILITY AND LEAD TIMES

All orders are subject to production and fulfillment lead times before they ship. Each piece is estimated to ship within its respective lead time specified in your order summary at the time of checkout, and all lead times are measured from the next business day after an order is placed. Please note that certain pieces may have different lead times, and all lead times specified are estimates only.

We carry both “made to order” and “in stock” pieces. Made to order pieces are custom produced for you when you place your order, and are shipped upon completion by our jewelers, within approximately 3 to 5 weeks of purchase or otherwise as specified in your order summary at the time of checkout. In stock pieces ship within approximately 1-3 business days of purchase. Items are labeled “made to order” or “in stock” on their product pages and in your order summary at the time of checkout.

While we aim to ship your order within the lead time stated in your order summary, the actual time to ship your order may be longer or shorter depending on production capabilities and other conditions. If you wish to check on the status of your order, please do not hesitate to contact us at hello@taliaperla.com.